You can either place an order directly through our website or you can call us to place an order with our Customer Service Team.
Once you have placed your order, you should receive an email confirmation with your unique order reference number within 24 hours of your order. If, for any reason, you don't receive an email confirmation from us, first please check your Spam/Junk folder as messages can sometimes be sent there depending on your mail settings, if there is no email contact our Customer Services Team either by telephone: 0788 177 3486 or via email: sales@gardenolympia.co.uk
Gardenolympia.co.uk will not be able to add, edit or remove items from your order once they have been despatched. Although, there is is a chance we may be able to change your order before despatch, this is not guaranteed. Please let us know as soon as you wish to make any amendments and we will do our best to assist with your request.
Should you wish to cancel your order for any reason, please contact our Customer Services team as soon as possible. However, please be aware that once your order has been placed, there is only a small window of opportunity for them to complete your request. Please note that Customer Services are open Monday to Friday 9am – 5pm. If your request is received after these hours, during weekends or UK designated Bank Holidays, it may not be possible for them to complete your request. If we are unable to cancel your order, you may return it to us by following our Returns instructions.
Yes, the carrier will not leave a parcel without a signature, unless there is a safe place that the parcel can be left. This is for your and our security. Please make sure that you give a daytime delivery address and a MOBILE number as our carriers generally deliver anytime between 7am and 8pm Monday to Friday.
Simply return the item to us within 14 days and we will give you a refund of the goods value. Items should be in their original packaging and in resalable condition. For more information on how to return an item, please refer to our Return and Refund Policy.
If your order has been dispatched and you do not have it, it may be that that the courier has delivered the order to a neighbour or to a safe place, if you were unavailable to accept it. A signature will have been obtained by the couriers. Please contact us and we will put you in touch with the relevant courier service, who will be able to assist you further. Alternatively, you can contact them directly using the information on the calling card they will have left at your address at the time of delivery.
A card will be left and delivery will be attempted the next working day. Most couriers will attempt two deliveries, after which point the item will be kept at the depot until you arrange delivery. Items delivered by Royal Mail will be returned to your local sorting office and you will need to collect them. Please note that you are liable for any redelivery charges if we book in a delivery and you are not there to accept the delivery.
Unfortunately, time specific deliveries are not possible at present - deliveries take place between 7am - 8pm Monday to Friday, we do not offer Saturday Delivery. Our despatch cut off time is 2pm any orders placed after that time will be despatched the next working day, if Next Day delivery is chosen on a Friday before the despatch cut off time your order will be delivered on Monday, unless it is Bank holiday in which case your order will be delivered on Tuesday.
Unfortunately we are unable to change a delivery address after your order has been processed.
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
If you wish to return an item you must first contact customer service who will issue you a unique returns number along with details on how to return the item and the return address.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not offer a refund on packaging and postage. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow up to 10 working days for this payment to show in your account. If you have not received your refund within 10 working days, please contact us at sales@gardenolympia.co.uk
Please Note: If we are arranging the collection we will notify you of any charges that you may have to pay before arranging with the courier to collect from you, there will be a charge for any missed collections.
Please read our Return and Refund Policy before returning your order. When you send the items back, please include a covering note including your order number, name and reason for return. Without your order number, we will be unable to refund you.
As per our returns policy, any items will need to be returned at your own cost. We recommend using a tracked service to return items to us, although this is entirely your choice, but we are unable to accept proof of postage as proof of receipt. All returns need to be packaged securely.
Yes, All prices include VAT (where applicable) at the current rates but exclude delivery charges, unless expressly stated otherwise.
Garden Olympia
Middletown, Powys, Wales, United Kingdom
Copyright © 2024 Garden Olympia - All Rights Reserved.
VAT Registration No: 838-5888-61